FAQs Page

GENERAL QUESTIONS

Where are Sweet Reminders products made and shipped from?

All Sweet Reminders orders are made and shipped from Hollywood, Florida, with love and care.

What forms of payment do you accept?

We currently accept the following secure payment methods:

Visa
MasterCard
American Express
Amazon Pay

All payments are processed safely and securely.

How do I care for my jewelry?

To keep your Sweet Reminders jewelry looking its best:

Remove before swimming, showering, or exercising
Avoid contact with lotions, perfumes, chemicals, or cleaning products
Store safely when not in use
Clean gently with a soft cloth only
Do not use liquid cleaning solutions

Can’t find what you’re looking for?

We’re always happy to help.
📧 withlove@sweetreminders.com
Please include your order number if available.

How do I track my order?

Once your order is placed, you’ll receive updates by email. When your order ships, a confirmation email with a tracking number will be sent to the email address used at checkout.

If you need help, contact us at
📧 withlove@sweetreminders.com

I placed an order, but didn’t receive a confirmation email. What should I do?

Please check your spam or junk folder, as confirmation emails may occasionally be filtered.

If you still don’t see it, email us at
📧 withlove@sweetreminders.com
and include the name on the order and the email address used at checkout.

What is your return policy?

If you’re not completely satisfied, we offer store credit or exchange only within 7 days of purchase.
Refunds are not offered.

To begin a return or exchange, please email:
📧 withlove@sweetreminders.com

Customers are responsible for return shipping costs.
Sweet Reminders will cover shipping for the exchanged item sent back to you.

Please allow up to 15 business days for processing.

What are the return requirements?

To be eligible for a return or exchange:

Item must be in original packaging
Receipt or order number is required
Item must be unused, unworn, and unopened
Item must show no signs of wear or use

How do I exchange an item?

Please mail your item to:

Sweet Reminders
Attn: Exchanges
5840 Stirling Road
Hollywood, FL 33021

Include a note with:

What you would like to exchange for (phrase, size, stone type, or metal color)
Your return shipping address

What items are final sale?

The following items are final sale and not eligible for return or exchange:

Custom engraved or personalized pieces
Discounted or clearance items
Gift cards
Custom or made-to-order products

Who do you ship with?

Domestic orders ship via USPS, UPS, or FedEx, depending on the shipping option selected. International orders ship via DHL Express.

Do you ship internationally?

Yes, we ship internationally using DHL Express.

Please note:

Free shipping does not apply to international orders
Customs duties, taxes, and fees are the responsibility of the customer

When will I receive my order?

Standard shipping orders typically arrive within 5–7 business days after shipping.

Please allow 2–3 business days for processing before shipment.
Expedited shipping options may be available at checkout.
Items ordered together may ship separately.